Client/Practitioner Agreement

Please take a moment to read through this agreement, so that you understand how we work together.

This agreement is in place to protect your interests, and the interests of my business. Agreed guidelines are necessary to provide the best possible service.

Payment and Cancellation

1.1. Payment: I ask you to pay for your initial consultation and treatment session through PayPal before treatment to secure your booking. Payment of cash can be paid straight after the treatment.

1.2. Appointment -  timing and duration: It is important that we stick to our agreed appointment time and duration.

1.3. Cancellation Policy –  I ask that you give me 24 hours notice before a cancellation This means that you need to give a minimum of 24 hours’ notice to cancel your appointment.  Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

If you are cancelling and do not wish to reschedule your appointment, you will be charged the full treatment fee.

  1. Client Health

2.1. Disclosure of medical conditions: you will be asked to complete a confidential online consultation form, before making your first appointment. Please take the time to complete this thoroughly and tell me about any medical conditions, undiagnosed symptoms, medical treatment and medication.

I need this information in order to give you safe, effective treatment.

2.2. Consultation with your GP: I may request that you seek permission from your GP if you have certain health conditions.

2.3. Illness and serious conditions: There are some circumstances when it may not be not safe to proceed with treatment.

If you feel unwell before an upcoming appointment, please let me know as soon as possible so we can reschedule your appointment.

2.4. Skin conditions and infections: I may not be able to treat specific areas of your body, if I think that doing so poses a risk to yourself, or me. Examples include open wounds and contagious skin infections.

2.5. Clients with disabilities: If you have any disabilities or support needs, please let me know before the treatment.

I may ask you to make certain provision yourself, such as bringing a companion with you if you need support with personal care or communication.

If you do not let me know about your support needs in advance of your treatment, I may not be able to provide for you. And you will be charged the full amount.

2.6. Referrals to other practitioners: If I think you need medical investigation or treatment which I cannot offer, then I shall refer you to another medical or complementary health practitioner, as appropriate. I shall be unable to treat you if I think that it is in any way unsafe for me to do so.

2.7. Referrals from a Medical Practitioner: If you are referred to me by your GP or another practitioner, then the referring practitioner will remain responsible for your treatment. If I am concerned that my treatment may not be safe for you, I may need to speak to the referring practitioner first. If I am still unsure whether my treatment is appropriate for you, then I cannot accept your referral.

2.8. Intoxication: please ensure that you are not under the influence of alcohol or recreational drugs at the time of your treatment. If you are, then I shall be unable to treat you, both for your protection and mine and full payment will be required to cover my costs.

  1. Confidentiality

3.1. Confidentiality and Disclosure: All information which you give me is kept strictly confidential. Anything we discuss during your sessions stays between you and me. All written notes are kept locked away in a filing cabinet.


3.2. Third party attendance: Our treatment sessions will run more smoothly and will be of greater benefit for you if we have just you and me in the room. If you need to bring someone else with you, please discuss this with me first. Please try to be alone for your treatment without any external interference.

  1. Vulnerable Clients

4.1. Children under 16 years: Children are welcome to receive treatment, but must be accompanied by a responsible adult at all times during the treatment.

4.2. Vulnerable adults: Adult clients who either lack the capacity to give informed consent, or who need support to make decisions, must be accompanied by a responsible adult at all times during the treatment.


  1. General Conduct

5.1. Personal Hygiene: Please take a bath/shower before your treatment, wear clean clothes and refrain from using strong fragrances, which can be difficult to remove from the towels and linens.

5.2. Respect: It is important that we have mutual consideration and respect for each other and towards everyone else in the clinic. This creates a nurturing and safe space.

Please note that I offer a professional massage therapy service and cannot accede to inappropriate requests.

If a client’s behaviour were to cause discomfort or offence, then we would discontinue treatment.